An agent that answers the call, and one that answers the chat
CloudShope offers AI Agent solutions to automate customer support, manage queries, streamline workflows, and enhance business productivity with intelligent AI.
Natural-language handling on voice and chat, with live call summaries, configurable escalation, and every interaction written to the same customer record your team already uses.
Summaries as it happens
Escalation you control
Nothing invented
Use cases
What they share
Natural-language handling on voice and chat, with live call summaries, configurable escalation, and every interaction written to the same customer record your team already uses.
01
One balance
Calls and chats both spend AI Bot credits. Nothing to allocate between them.
02
One record
Voice and chat land on the same customer, in one timeline.
03
One escalation path
Whatever the channel, a human takes over with the context intact.
04
One place to tune it
Change what the agent may do once, and both follow.
Channels
Two places it works, one balance
The same agent, wherever the conversation happens. Both draw on the same credits — here is each one on its own.
Agent on calls
Picks up, listens, and deals with it. No menu tree wearing a costume — the caller says what they want in their own words and gets an answer.
What you get
Live call summaryThe conversation is summarised while it is still happening — so whoever picks it up next is already caught up.
Human handoverEscalates with the full context attached, not a cold transfer to somebody starting over.
Full transcriptsEvery call written to the customer record, searchable afterwards.
Multi-languageHandles the languages your customers actually call in.
First-line support
Resolve the common questions without anyone waiting in a queue.
After-hours cover
Answer at 2am with the same answer you would give at 2pm.
Lead qualification
Qualify an inbound caller before a salesperson is spent on them.
Appointments
Book, confirm and reschedule without a human in the loop.
Agent on chat
The same agent, on WhatsApp and the web chat widget. It replies in seconds, at any hour, and knows what the customer bought.
What you get
Conversation summaryEvery thread condensed to what matters before an agent opens it.
Handover in placeA human takes over in the same thread; the customer notices nothing break.
Configurable scopeYou decide what it may answer and what it must pass on.
Written to the CRMThe whole exchange lands on the contact, like any other conversation.
Order and delivery questions
“Where is my order”, answered from the record rather than a script.
WhatsApp support
Replies on the channel your customers already have open.
Website visitors
Catches the question a visitor would otherwise leave with.
Out-of-hours triage
Sorts what can wait from what cannot.
Features
AI Agent Solution Provider in India | CloudShope AI Agents features
Everything included on every paid plan unless noted.
Summaries as it happens
Not a transcript to read later — the point is being caught up before you speak.
Escalation you control
Set what it must hand over, and it hands over.
Nothing invented
It answers from your customer record, not from a guess.
Analytics
Resolution rate and the reasons it escalated.
API and webhooks
Trigger and observe from your own systems.
No monthly minimum
Pay for the conversations it handles. Credits never expire.
How it works
Live on AI Agent Solution Provider in India | CloudShope AI Agents in three steps
Step 1
Create your account
Sign up with AUTOCIA in a couple of minutes and verify your number and email.
Step 2
Turn on AI Agent Solution Provider in India | CloudShope AI Agents
Start the free trial, then pick the plan or credits that fit — only what you need.
Step 3
Go live
Your team starts working from one place, with reports on every conversation.
Pricing
AI Agent Solution Provider in India | CloudShope AI Agents pricing
You pay for what you use, from a wallet you top up when you choose. No monthly minimum, no plan to outgrow, and nothing expires. All prices exclude GST.
Build your own
Build your AI Agents balance
Top up whatever you need and use it until it runs out. One credit covers one conversation, there is no monthly minimum, and nothing expires.
Per conversation₹2
One credit buys1 conversation
Smallest top-up₹100 · 50 credits
Pick how much on the next screen. GST is added and shown before you pay.
Do the call agent and the chat agent share credits?
Yes. Both spend AI Bot credits from one balance, so you top up once and use it wherever the conversation happens. Other services keep their own separate wallets — SMS credits pay for SMS and nothing else.
What is the call summary?
While the agent is talking to a customer, the conversation is condensed into a short summary that updates live. If the call escalates, whoever takes it over reads that instead of asking the customer to start again. It is written to the customer record either way.
What happens when it cannot answer?
It hands to a human, with the summary and the full context attached. You configure what it must escalate rather than discovering the boundary in production.
How does the free trial work?
Every service has its own independent 7-day trial with trial credits included. Starting a trial on one service does not use up your trial on another. No card is required.
What is the account activation charge?
A one-time charge covering number provisioning, DLT and account setup on the service you buy. It is billed once per service, on your first purchase of it, and appears as a separate line on your GST invoice.
How do I pay?
Payments are processed by Razorpay — UPI, cards, net banking and wallets. CloudShope never sees or stores your card details. A GST invoice is issued automatically once payment is confirmed.
Is GST included in these prices?
No. Prices are exclusive of GST, which is added at checkout at the applicable rate and split as CGST + SGST or IGST based on your registered state.
Is CloudShope secure? Can hackers listen in on my conversation?
CloudShope is very secure. We have taken many steps to ensure that your conversations are kept private.
Can I use my existing telephone numbers?
CloudShope provides you a new number to receive calls. If you still want to use your existing number then you need to set up call forwarding from your number to your CloudShope number.
How do I know if CloudShope is appropriate for my business?
CloudShope makes sense for any business, but particularly those businesses that don't want the added headaches and management associated with on-premise hardware and software. Even companies with on-site IT staff have begun to see the benefits of on-demand or hosted applications such as CloudShope. Also, because CloudShope is provided as Software-as-a-Service (SaaS) it has no capital expenditure, which makes it much more appealing to most businesses that don't want to spend on equipment that likely will be obsolete in just a few years. Smaller businesses love the big company image CloudShope provides through the automated Virtual Receptionist, and the features they would never be able to afford with traditional PBX systems.
Can I have my greetings professionally recorded?
Yes, you may have your greetings professionally done and then loaded into your profile.
What are the key benefits of using CloudShope?
No upfront capital expenditure; lower overall total cost of ownership (TCO); easy upgrades; better service delivery; easier to customise; better scalability; users more productive; easier to manage and administrate; and instant access to innovative new business solutions and applications.
Does CloudShope replace my phone system?
The answer is yes if you are ready to upgrade to a full-featured CloudShope system at this point.
How good is the voice quality on your service?
Outstanding — literally crystal clear. Our service uses the most advanced systems and equipment in the industry, assuring the best voice quality available anywhere at any price.
How is CloudShope's technology Software-as-a-Service (SaaS)?
Software-as-a-Service (SaaS) is part of a growing trend in business that eliminates many of the drawbacks to the installation, maintenance, and upgrades demanded by premise-based systems or software. SaaS has been perfected over the last few years to the point that it is a trusted, reliable, cost-effective alternative. CloudShope is a fully hosted service and manages all of the software and systems it takes to provide your business with rock-solid, dependable communications. No software to install, no upgrades to keep up with, no additional costs.
How much time does it take to set up my CloudShope service?
Very little time — less than 10 to 15 minutes.
Can I use CloudShope if I have offices in other cities?
Absolutely. CloudShope is the perfect solution for multiple offices and locations.
What is this chat product?
This is a messaging platform designed to facilitate real-time communication between businesses and their customers, as well as internal team collaboration.
How is it different from other chat platforms?
It is suitable for businesses, team collaboration, and organizations of all sizes that need seamless and instant communication with customers or among employees with proper tracking and monitoring.
Can this chat product handle multiple chats simultaneously?
Yes, it supports multi-chat handling, allowing agents or users to manage multiple conversations at once.
Does it include chatbot functionality?
Yes, it comes with an AI-powered chatbot that can automate responses, handle FAQs, and assist customers 24/7.
Can I send media files like images and videos?
Absolutely. You can share images, videos, documents, and other files seamlessly.
Is it mobile-friendly?
Yes, the chat product is available as a mobile app for both Android and iOS, ensuring communication on the go.
Does this chat product support voice calls?
Yes, in addition to text-based chat, we have an integrated telephony system that supports voice calls for comprehensive communication.
Try AI Agent Solution Provider in India | CloudShope AI Agents free for 7 days
Every service has its own independent trial. No credit card required.
